Terms and Conditions of Hire

The following are the only terms and conditions upon which we will undertake a contract. Any alterations to these will be considered and only be valid if agreed in writing. Linens will refer to table cloths, chair covers, napkins, table runners, bows, table accessories and any other items which are hired from White Chair Covers to a third party. All Hire items remain the property of White Chair Covers, ("The Owner") at all times. The customer will be known as "The Hirer".

Ordering

An order will only be deemed to have been accepted when it has been received by The Owner, in writing, either by email or mail or when a deposit Payment has been received. It will only be considered confirmed in the case of non- credit account holders when full payment has been received or, for orders received more than 15 days in advance, a holding deposit of £75 is required for confirmation, and the balance paid in full before despatch. Your order will be deemed complete once all items have been returned and checked in.

All chair covers require confirmation of size before dispatch. The hirer has 3 options in choosing a size. 1. Select a size from our size guide online. 2. Send a picture by email or direct the owner to a website address where an image of the correct chair may be viewed. 3. Request a Sample set (charged at £20) with the hirer then confirming which of the samples is the best fit. The Hirer holds no responsibility if the specified size is delivered and subsequently does not fit due to an error in chair size selection.

Alterations

Your order is fully amendable up to 5 working days prior to delivery. Amendments made less than 5 working days prior to delivery may be possible subject to availability. Any amendment accepted at this point will incur a handling charge of £10.

Payment

We currently accept Credit & Debit card payment only (ex AMEX). The card details will be kept on record and used to pay for any shortages, damages or extended hire charges. Goods will not be despatched unless this payment has been cleared. Should you not wish to pay by card we will require payment in full together with a refundable deposit to cover losses & damages. For customers with an authorised account, payment is due 30 days from the date of the invoice. All shortages and damages will be charged. No refunds or credits will be issued for items returned unused. All charges are subject to the addition of VAT at the prevailing rate.

Delivery

All deliveries will be undertaken by either our own driver or our designated courier service TNT. We offer the option for you to have delivery between 1 and 2 working days before the event, whilst we will make every effort to ensure that deliveries scheduled 2 days in advance are made on that day, we guarantee no more than 1 working day in advance. No responsibility can be accepted for failed deliveries if inadequate information has been supplied or should nobody be on site to sign for the linen. It is not possible to guarantee times of delivery or collection although we will make every effort to attend at the requested times. Should you wish to make a timed delivery, this can be arranged at your cost, please ask for prices. All deliveries will be charged for, any extra expenses incurred where subsequent journeys are made necessary will be charged accordingly. Any person, not the hirer who signs a delivery or collection note is deemed to be authorised to do so.

Quality of Goods and Service

When goods on hire are collected by or delivered to the hirer, he shall inspect the goods and sign the delivery note. In the event of shortage or damages, the hirer shall endorse the note accordingly at the time and inform the hirer immediately in order that the problem can be rectified. Otherwise they will be deemed to have been delivered in a clean undamaged condition. If in our opinion any such problem is invalid, we reserve the right to make a charge for any extra costs incurred. The Owner undertakes to ensure the best possible quality of any goods hired. Occasionally, due to circumstances beyond our control, there may be a problem with this, we therefore reserve the right to choose an appropriate replacement, should this prove to be desirable. We will endeavour to discuss this in advance with the hirer whenever possible.

There may occasionally be variations in shading due to linens being produced over a period of time from different batches of fabric. Although we will do our best to minimise this, we would point out that normally it is only an issue when seen in a pile of cloths and once they are on the tables it is no longer noticeable. All colours shown in sales literature and swatch cards are only representative of the actual colour.

Collections

As it is not possible to collect immediately after use from every venue at the same time, it is the hirer's responsibility to ensure that the linen is kept dry, boxed, sealed and in a secure place until collected. It must be available for collection at the delivery address unless otherwise agreed in writing. If you are due to leave for your honeymoon, please make sure you have informed us of the collection address and that you have plans in place for the collection of linens. We do not accept bags for collection as these can be easily damaged in transit or where stored at a company or venue, can be easily mistaken for waste and skipped.

If a courier has to leave without picking up the consignment due to the covers not being ready, misplaced, removed from site, etc, we have to re-book the courier to pick up the covers the following day which is charged at £15. If we fail to collect a second time, due to numerous wasted collection attempts, lost goods, nobody on site etc the hirer will be invoiced for £15 x 2 + a double hire charge as these items will not be available for use for the following weekends events. Any linen which has not arrived back to our unit after more than 7 working days will be classed as lost and the hirer will be charged the replacement rate. (prices available on request)

We do not offer a count on site service after the event. All orders will be counted and checked upon return to our premises and our decision as to losses/ damages will be final.

All linens must be returned in the original packaging or a suitable alternative & all sashes must be replaced back into the boxes unknotted & without pins attached. Where the majority of an order is returned knotted, a charge of £30/ 100 items will be debited from your card.

Should a loss charge be made and the linen subsequently be returned, a credit will be due. The credit will be after a second weeks hire charge and any additional collection fees & unknotting charges incurred.

Shortages & Damages

We will do our utmost to ensure that the correct quantities are delivered at all times, however no liability can be accepted for any non-delivery where we have not been notified in writing prior to the agreed use date and in no circumstances will the owner’s liability exceed the invoice value of the contract. Shortage or damage to hired goods or packaging will be charged according to the full replacement value at the time of the hire, details of which are available on request. Should the hirer wish to have any damaged goods returned for inspection, the owner must be notified in writing within 14 days of them being returned to the owner’s premises after which time they will be disposed of. Items will only be returned at the expense of the hirer.

No goods will be accepted back by the owner other than those which have been hired and specified on the collection note. In the event of any items being returned which do not belong to the owner, the hirer will be notified, and may request them to be returned within 14 days, at their own expense, after which time, they will be disposed of. An accidental damage waiver is available on request, this does not include any losses, purposeful damage eg. Cut up sashes, mildew where the items are wet and/ or have been left inside plastic bags, damage where covers have been forced onto chairs where the covers don't fit. Up to 10 items damaged in testing excluded. The owner also reserves the right to also charge the hirer loss of profit on the lost future hire of the said goods.

Hire Period

The normal period of hire is 24 hours as we aim to deliver on the day before the event and collect on the day after it. A week end hire is considered to be Friday to Monday unless otherwise agreed in writing.

The hire shall continue until the goods are made available to the owner or returned to their possession. In the case of late return of hired goods on the part of the hirer, a hire charge equivalent to the daily hire rate will be made, After 1 week a charge will be made for the replacement cost. Should these items be found at a later date, we will accept these returns and credit back to the extra 2/3 day hire charge minus any courier rebook charges, sash unknotting charges and an administration charge of £20.

Samples

If the chair you are using is displayed on our website size guide, we are fully confident of a perfect fit. Should you have a chair which does not match any image, we strongly advise requesting a sample set to confirm the fit. There will be a charge of £10. We shall not be responsible if a sample has not been requested (only where chairs are not on our guide) and the covers subsequently do not fit. These will be sent via post. Failure to return these within 1 month of receipt of delivery will incur an additional charge of £10.

Cancellations

Cancellations can be made by telephone during normal working hours; i.e. Monday to Friday 9.00am – 7.00pm. This must then be followed up in writing, either by email or mail. In the event of cancelled forward orders, the owner will keep the deposit paid. Any cancellations within 14 days of the date of the event will be charged at the full rate. Any linen manufactured specifically for the customer will be charged in full once production had commenced. Such orders unfortunately cannot be cancelled.

Liability

The White Wedding Chair Cover Company shall not be responsible for injury or damage to persons or property arising from any goods under hire. The hirer will be responsible for ensuring the chair covers and sashes are fitted correctly to prevent any injury. We shall be under no liability in respect of any defect arising from willful damage, abnormal usage conditions, failure to follow our instruction (whether oral or in writing), misuse or alteration or repair of the linen without our approval. Where the size has been selected online, we carry no liability should the covers not fit. Except in the case of death or personal injury caused by our negligence, we shall not be liable to you by reason of any representation or any implied warranty, condition or other term, or any duty at common law or under these terms and conditions, for any special, indirect or consequential damage.

Clients leaving bad or negative feedback regarding a booking or cancelled booking which has a negative impact on our business, without just reason or reasonable time to resolve any issues, will be in breach of this contract. We will take legal action to regain all loss of business. This includes e-bay, forums and trade papers.

Rights Reserved

Any failure by us to enforce any or all of these conditions shall not amount to or be interpreted as a waiver of any of our rights.

Legal

The content of this site is provided free of charge for information purposes only. Whitechaircovers.co.uk endeavours to ensure that the information presented on the site is both true and accurate. However, whitechaircovers.co.uk, its agents and its employees will not be held responsible or liable for any errors, omissions or inaccuracies occurring within this content.

In these conditions “the company” shall mean GHS Retail co registration no: 07902762, T/A whitechaircovers.co.uk, and “you” shall mean the person, organisation, or company placing an order with the company.

The colour accuracy of the colour-way options displayed within the site will vary dependant on a number of factors and as such should be seen only as representative. As part of its process of continuous improvement, whitechaircovers.co.uk reserves the right to alter specifications and colours without notice. Consequently, products available may vary slightly in colour from that shown on the current site.

Copyright

All content included on this site including, but not limited to, website design, text, graphics, audio clips, visual clips, logos, button icons and the selection and arrangement thereof are the property of The White Wedding Chair Cover company or its content suppliers and are protected by UK and international copyright laws. All software used on this site is either the property of whitechaircovers.co.uk or its software suppliers and is protected by UK and international copyright laws.

ALL RIGHTS ARE RESERVED. Permission is granted to electronically copy and to print in hard copy portions of this website for the purposes of placing an order on whitechaircovers.co.uk and using this website as a shopping resource only. Any other use of materials on this website including reproduction for purposes other than those noted above, modification, distribution, transmission, broadcasting republication, downloading or uploading without the prior written permission of whitechaircovers.co.uk is strictly prohibited.

Disclaimer

Whitechaircovers.co.uk has taken all reasonable care in the preparation of the contents on this website, but makes no representation or warranty of any kind with respect to the operation of the site or the information, content, materials, or products included on this site. To the extent permitted by applicable law, whitechaircovers.co.uk makes no warranty, express or implied, as to the accuracy, completeness or currency of the information contained in any of the materials on this web site. Whitechaircovers.co.uk reserves the right to change price and availability information without notice.

Whitechaircovers.co.uk shall not be liable to any person for any loss or damage that may arise from the use of any of the information contained in any of the materials on this website.

Whitechaircovers.co.uk makes no representation or warranty, express or implied (including, without limitation, warranties as to quality or fitness for purpose) in connection with any product(s) supplied by it under these Terms. In any event, the sole liability of whitechaircovers.co.uk and the user´s sole remedy for any defective product(s) supplied under these Terms shall be the replacement by whitechaircovers.co.uk of the defective product(s). whitechaircovers.co.uk shall not be liable for economic or financial loss or any special, indirect or consequential loss or damage whatsoever and howsoever arising.

Whitechaircovers.co.uk reserves the right to decline orders for bulk or high value purchases.

No exclusions of whitechaircovers.co.uk liability in these Terms shall apply to any damages arising from death or personal injury caused by the negligence of whitechaircovers.co.uk or any of its directors, employees or agents or fraudulent misstatement.

Indemnity

You agree to indemnify and hold whitechaircovers.co.uk and its subsidiaries, affiliates, officers, agents, co-branders or other partners, and employees, harmless from any claim or demand, including reasonable solicitor´s fees, made by any third party due to or arising out of content you submit, post to or transmit through the website, your use of the website, your connection to the website, your violation of the Terms and Conditions, or your violation of any rights of another person or entity.

HTML Links

Some hypertext (HTML) links on this website lead to external websites which are not under the control of whitechaircovers.co.uk. Accordingly, whitechaircovers.co.uk makes no representation or warranty concerning the content of these websites and accepts no responsibility or liability in respect of the material on any website, which is not under the control of whitechaircovers.co.uk.

Whitechaircovers.co.uk is providing these hypertext links to you only as a convenience, and the inclusion of any such hypertext link does not imply an endorsement by whitechaircovers.co.uk of the linked site or imply any relationship between whitechaircovers.co.uk and the hyper-linked organisation or individual.

Privacy Policy

By accessing or using the whitechaircovers.co.uk website, you agree to the Terms of the whitechaircovers.co.uk Online Privacy Policy, as outlined below. If you do not agree to these Terms, please do not access or use this website.

Collection of Personal Information

When you engage in certain activities on this website, such as registering or ordering products, whitechaircovers.co.uk may ask you to provide certain information about yourself by filling out and submitting an online form. It is completely optional for you to engage in these activities. If you elect to engage in these activities, however, whitechaircovers.co.uk may require that you provide us personal information, such as your name, mailing address, email address, and other personal identifying information. When ordering products on the website, you may be asked to provide a credit card number.

Your personal information is password protected to prevent unauthorised access to it. We recommend that you do not divulge your password to anyone.

Governing Law and Jurisdiction

This website is controlled and operated by The White Wedding Chair Cover Company from its offices in England. We make no representation that materials on this website are appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is prohibited.

All Terms and Conditions contained on this website shall be governed by and construed in accordance with English law. By using this website, you hereby submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any dispute arising under or in connection with these Terms or your use of this website.

Nothing in these Terms shall in any way be deemed to restrict or affect your statutory rights under English law.

Information specifically relating to the Purchase of Linen Only

Delivery

Delivery shall occur when the company or its carrier arrive at the address given to the company at time of order. Every effort will be made by whitechaircovers.co.uk to deliver goods within the period specified by the company however such dates will not constitute part of the contract.

The company can accept no responsibility in the event that goods are left as instructed by you without your presence at the time of delivery.

If you fail to accept delivery of goods when delivered the company reserves the right to attempt delivery of the goods at a later date and to invoice you a further delivery charge.

Risk of damage to or loss of the goods shall pass to you upon delivery.

Cancellation & Returns

If you wish to cancel any order you may do so at any time after an order has been placed, or up to 7 days after the date of delivery. All notices of cancellation must be given to the company in writing.

In the event that you cancel an order after delivery you must inform the company in writing within 7 days for a full refund (including the delivery charge). The goods must then be returned at your own expense to the company within 14 days of your notification to cancel your order. If you are unable to return the goods you must make the goods available for collection upon request and within 14 days of your notice to cancel your order. The company will be entitled to charge you (an equivalent amount to the original delivery charge) for this collection. These conditions will still apply in the event of any discount/special offer applied to delivery charges.

The company will not be liable for any costs incurred in the return of cancelled orders. The goods will not be deemed to have been returned until notification is given by the company that the goods have been returned to the address advised by the company.

It is your responsibility to return all goods in the same condition as they were upon delivery. The company reserves the right to deduct from the refund any charges necessary for the repair or cleaning of any goods returned not in the same condition as upon delivery. You are advised to retain the original packaging in the event of you cancelling an order. The company retains the right to charge for any necessary packaging/re-packaging.

The company shall be entitled to recover all costs, loss, charges, and expenses incurred in connection with goods returned not saleable as new.

Additionally, except real leather goods, there will be a re-stocking charge to cover the original cost of shipping to you (despite our occasional free shipping offers we still have to pay a courier!) and for the handling of the item in our warehouse.

The most common reason for returns is that the purchaser is not able to handle the laundry processing. We will endeavour to work with you to resolve the problem as soon as possible ensuring that you are happy with your product.

Should a product prove to be faulty or the wrong item has been delivered, we will not charge a handling fee and provided the item is returned within a 28 day period we will refund the cost of delivery back to you upon proof of payment.

The whitechaircovers.co.uk return policy does not extend to products shipped outside of mainland UK.

This does not affect your statutory rights.

Please note: All our products are checked at various stages during manufacturing and again by a quality controller before the product leaves our factory.

Bespoke Manufacturing

Stock products are those products supplied off the shelf. All other items are produced on a made to order basis to meet the purchaser’s specification.

Where a bespoke order has been requested, whitechaircovers.co.uk requires payment before commencement of the production process. Once the fabric has been cut, the order is not refundable as the fabric cannot be reused. Prior to confirming a product size, it is therefore highly recommended that a sample is ordered.

All custom produced sizes will require an additional £50 templating charge.